NTT Data services
0- 1 yrs. Experience
Knowledge on Exchange Server and Client related issues (Outlook, OWA, ActiveSync etc.)
Knowledge on Windows, AD, Basic Networking, DNS etc
- Typically, the System Support Sr. Associate assists in the support and maintenance of the Messaging Environment. With guidance, conducts end user support tasks, administrative account changes, and basic end user troubleshooting. Assists the senior team members in the maintenance tasks associated with the day to day to administration support for the messaging environment. The Sr. Associate possesses knowledge of several Messaging technologies. In addition has knowledge on supporting BES Server & Client related issues. Responsible of working on Incident & Request Tickets in the queue. Willing to work in Rotational Shift as per the business requirement.
- A facilitating role which would be the first point of contact for any customer issue. The primary responsibility for the role is to monitor different Messaging OPAS queue and work on customer request within stipulated timelines. Additional responsibility includes understand the issue reported document and escalate it appropriately. An operationally focused role working under close supervision.
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